The competencies that are laid out in this book encompass nearly every aspect of character in a professional organization. I found that it helped me tremendously in pigeon holing some of the behaviors, both positive and negative, that we see in the work place every day - some of which are hard to describe without this guide. It helped me in identifying difficult behaviors when meeting with my business partners/ customers and, more importantly, enabled us to determine what development was needed. It even aided me in identifying towering strengths that can become derailers because of overuse. This guide has been worth its weight in gold.